Refund Policy

Globix is committed to fair and transparent refund practices.

1. Refund Eligibility (30 Days)

We may collect the following information:

Refund requests must be submitted within 30 days of the original payment date.

A refund may be considered if:

• Work has not yet commenced
• No deliverables have been shared
• Concerns could not be resolved through reasonable revisions

2. Non-Refundable Situations

Refunds will not be issued if:

• Work has already started or been delivered
• Drafts, outlines, or milestones have been approved
• Delays were caused by lack of client communication
• The request is submitted after 30 days
• The request is based solely on a change of mind

3. Partial Refunds

If work has begun and the client is dissatisfied:

A partial refund of up to 50% may be considered

All cases are subject to internal review based on completed work and documented concerns

4. Revision Priority

Where possible, Globix will attempt to resolve issues through revisions within the agreed scope before considering a refund.

5. Chargebacks & Disputes

Clients are encouraged to contact Globix directly before initiating a chargeback.

Unauthorized chargebacks may result in service suspension and will be formally contested with supporting evidence.

6. Refund Processing Time

Approved refunds are typically processed within 7–10 business days, depending on the payment provider.

7. Refund Contact

For refund requests, contact:support@globix.llc